THE TECHMATE DIFFERENCE
Expand on-site coverage on demand to cover projects wherever they are
Schedule planned coverage or resolve emergency needs with remote hands technicians most experienced at your specific request.
One Partner for Every Location
Do you have a regional partner or field tech for every location? Skip the budget bloat and inconsistent field techs with a single solution for every office.
On-Demand Support
Techmate offers help how you need it, when you need it. Deploy within 24hrs to any office in your network.
Premium Experience
Techmate only places the top 5% scoring techs for our jobs, so you can guarantee a premium experience for you IT needs.
HOW IT WORKS
Initiate, track and review
remote hands deployments in one place
Initiate
Submit a request to your assigned Techmate service manager
Track
Your assigned Techmate service manager will assign a local tech and send confirmation of the appointment.
Review
Once your job is completed, a full report will be sent to the requesting party.
OUR SERVICES
Complete coverage for planned & emergency work without travel disruption
Across six core service areas, certified technicians accelerate deployments and upgrades, reduce backlogs of on-site service needs, and deliver transparent resolution notes on completed troubleshooting requests.
OUR INDUSTRIES
Techmate serves industry leaders across the globe
Across six core service areas, certified technicians accelerate deployments and upgrades, reduce backlogs of on-site service needs, and deliver transparent resolution notes on completed troubleshooting requests.
CORE FEATURES
Expand coverage on-demand with remote hands techs you’d hire yourself.
Ditch the uncertainty of skill level often experienced with field support solutions. Our vetting process rejects almost 95% of applicants and emphasizes the technical and interpersonal skills that allow our technicians to stand out.
Infinitely scalable
Because you can deploy Techmate to any location, no additional packages or services are required to address needs across any location. Need more hours of support? Your hourly price is locked and you know exactly how much additional service & support will cost.
Top 5% of Techs
Highly technical
Only technicians in the top 5% of skill testing will be deployed, so you can trust your project will be completed as intended without the need for hand holding
No lengthy contracts
Choose month-to-month or annual contracts. Determine what best meets your needs without fear of entrapment into an onerous contract
Lowered costs
Unifying support to one partner cuts rising costs of multiple regional MSPs or field techs. If you rely on staff travel, Techmate eliminates the cost of last-minute travel bookings, lodging, food and on-the-ground travel expenses.
Expanded bandwidth
Reduce interruption to high-priority departments projects your top techs must abandon if you use in-house staff traveling to complete on-site work.
TESTIMONIALS
Hear from your peers
Hear how Techmate drove meaningful improvements to productivity, support and satisfaction to the most demanding teams in the world.
Accounting Firm
“Techmate has been a trusted partner for us over the years for our London Office. We no longer need to travel overseas for remediations, projects or routine visits. They are the ideal solution for augmenting your IT Support Team!”
Jared Kaplan
CTO at Teneo
Accounting Firm
“Techmate has added tremendous value for my Boston Office and given us the “boots on the ground” support for our Partners and Legal Staff on a consistent basis.”
Jim Donnelly
CIO at MG+M The Law Firm
Accounting Firm
"We've been using Techmate for the last few years to help support our LA Office. They have saved us both time and money and continue to be an effective solution for our firm."
Leon Goldstein
CIO at Hughes Hubbard & Reed LLP
Accounting Firm
“Techmate has been a trusted partner for us over the years for our London Office. We no longer need to travel overseas for remediations, projects or routine visits. They are the ideal solution for augmenting your IT Support Team!”
Jared Kaplan
CTO at Teneo
Accounting Firm
“Techmate has added tremendous value for my Boston Office and given us the “boots on the ground” support for our Partners and Legal Staff on a consistent basis.”
Jim Donnelly
CIO at MG+M The Law Firm
Accounting Firm
"We've been using Techmate for the last few years to help support our LA Office. They have saved us both time and money and continue to be an effective solution for our firm."
Leon Goldstein
CIO at Hughes Hubbard & Reed LLP
Frequently Asked Questions
Answers to our most commonly asked questions.
Clients purchase a bank of monthly hours to be used as desired across any covered location in your office network. Each client receives an account manager who takes requests, coordinates deployments, and sends a job report upon completion.
Generally, no. Your entire office network is covered through your membership.
Not at all. We have month-to-month and annual options .
The cost and coverage structure of Techmate ensure you're paying for only the services you need without lengthy contracts.
Not seeing your question?
Email your question to us and one of our team members will get back to you.
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From routine maintenance and troubleshooting to seasonal on-boarding and scheduled off-boarding
- In-Person Support
- On/Off-boarding
- WFH VIP Users
Resolving hardware issues and performing high-level swap outs and upgrades.
Eliminate connectivity issues or deploy for rack-and-stack and other configuration work.
Setup and troubleshooting for the tools and softwares that bring work to life.
Complete planned work with ease. Desktop reimaging, infrastructure refreshes, upgrades, office moves and more
Recurring coverage with a dedicated technician that proves to prevent issues and improve on-site staff satisfaction.
Join 30% of the Top Accounting Firms & support every location with on-site IT through Techmate. Improve response time, lower support costs & increase satisfaction.
50%
Reduced Cost
5+ Years
Required Technician Experience
350+
Cities & Growing
OUR TRUSTED CLENTS
Trusted by the world’s leading brands
Techmate Needed
Jacksonville, Fl
Kyle Smith
Smart Hands Tech
Cloud Platforms
Network Ops
On/Off Boarding
+20%
Total Jobs Completed
586
Techmate Needed
Alberta, CA
Kyle Smith
Sr. Software Engineer
Cloud Platforms
Network Ops
On/Off Boarding
+20%
Total Jobs Completed
586
Schedule time to learn more for yourself.
Explore how Techmate's national and international capabilities can augment, enhance and streamline your internal team and procedures.